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By accessing, browsing and/or using www.hcgoncology.com online payment gateway, you agree following terms. This page contains the terms and conditions concerning your use of the HCG online payment website. By accessing this site, you agree to be bound by the following terms and conditions.
  • I/We agree and accept the services provided by Healthcare Global Enterprises Limited at my/our request to carry out my requested service payments through instructions on my/our account, given by me/us.
  • I/ We no objection whatsoever, to the Payment Gateway providing my/our billing details to the Bank.
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  • We may suspend or vary the whole or any part of the service offered on HCG.com for any reason, at any time at our sole discretion.
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  • HCG rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of HCGright to complywith any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by HCGwith respect to such use.
  • In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately approach the billing counter with his/ her claim details. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be allowed. Refunds will be allowed and made online only if the service is not rendered by the concerned hospital for any reason after receiving the payment, or the admission of the patient is cancelled for any reason or the amount deposited exceeds the bills for the services rendered by the hospital.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter
  • Check the Manage your payment option to validate your
  • Contact Payment Gateway customer support via e-mail or any other mode of contact as provided by HCG to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • HCG and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of:
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  • Any interruption or errors in the operation of the Payment Gateway.
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that HCG or the Payment Service Provider(s) have no control over such matters.
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, HCG does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Payment Gateway. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
  • Payment Gateway Disclaimer - The Service is provided in order to facilitate access to avail pay the services offered online. HCG or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gatewayother than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.