While improving the quality of health outcomes for our patients is important to us, it is also critical for us to improve patient satisfaction and the overall treatment experience at HCG for our patients and their families. Our team at HCG strives to make everything from the first consultation to the billing and clearance after the treatment as seamless as possible.
HCG provides comprehensive medical care through advanced technology and has incorporated updated technology into its payment systems. Now, you can pay your medical expenses hassle-free without standing and waiting in the queue through our safe and reliable online payment system.
The management and administrative staff have left no stone unturned to ensure a smooth and hassle-free visit to HCG. The customer care executives at the reception are trained to handle all the queries of the patients and their relatives, especially those related to the treatment plan and financial assistance.
HCG encourages its patients and their families to embrace the informed decision-making approach. The discussion initiates with the primary consultation. The consulting doctor comprehensively examines the patient and reviews the medical records.
Additionally, certain tests may be recommended for a precise and accurate diagnosis if required. Doctors will arrive at a conclusive diagnosis based on the observations made during the physical examination and results from old and new medical reports.
If cancer is diagnosed, the doctor then discusses the treatment options available with the patients and relatives and informs them about each treatment's advantages, disadvantages, associated costs, and possible outcomes.
During this stage, the patient may consider getting a second opinion on their diagnosis and treatment options. Once the second opinion is received, the patient may have a detailed discussion with their doctor before consenting to begin the treatment. Depending on the individual case parameters, the treatment plan will vary from one patient to another.
One factor to be considered while evaluating the treatment options is insurance coverage. The patients may ask their insurance providers about the treatments covered under insurance. The finance department staff may assist the patients during their discussions with the insurance providers.
The insurance providers prepare a list of panel hospitals where their insurance is accepted under cashless services. If the hospital is not on their panel, the patients need to settle the complete payment at the hospital and later on reimburse the amount from the insurance providers by submitting the required documents.
The patients should ask in detail about the insurance providers if HCG is on their panel. Further, they should also ask about the type of disease and treatment covered by the insurance policy. However, the patients should be fine if HCG is not on the panel of insurance providers. The billing and insurance department will provide all the relevant documents to patients and help them at every step for fund reimbursement from the insurance providers.
HCG provides financial assistance for patients concerned about treatment expenses in several ways. Once the patients express their economic concerns, the medico-social workers (MSWs) will connect them to the HCG Foundation. The HCG Foundation is a non-profit organization that provides financial assistance to patients who cannot pay their medical expenses.
In addition, the team at HCG assists in crowdfunding campaigns to raise funds to meet medical expenses for patients from economically weaker sections. Some costly medications are also available at subsidized rates, and HCG assists patients in availing of the subsidy on these medications.
The billing and insurance department at HCG has collaborated with several insurance providers to provide a smooth and stress-free handling of medical expenses. Insurance policies generated by almost all major insurance providers are accepted at HCG. In case the patient has no cashless facility, the billing and insurance department of HCG provides all the documents to the patients for easy reimbursement.
The billing and insurance department at HCG offers multiple payment systems to clear the payments. These include cash, online, Mediclaim, government schemes, and corporate coverage. The policy terms of the patients are followed during the billing, such as co-payment, room capping, and coverage over attendant expenses and non-medical items. The original documents are directly sent to the third party for approval, and a copy is provided to the patients.
HCG, a leading hospital for cancer treatment in India, is impaneled with all major international insurance companies and healthcare third-party administrators (TPAs). It ensures that patients from various countries can easily access their services. HCG also accepts payments through all major international credit and debit cards.
The billing and insurance department at HCG facilitates payments via wire transfers, allowing patients to transfer funds directly from their bank accounts. This makes the financial process smooth and accessible for international patients.
If you have any issues regarding insurance or payments, you may get help with your queries by calling us at +91-7406499999 (24*7 Helpline) or +91-9742263629 (International) or writing us at [email protected]. Our experts in the billing and insurance department are always available for assistance.