A. Appointments Through The Call Center
Hello HCG, which is our centralized call center, is available to help our patients with inquiries and appointments for services.
Request an appointment through Hello HCG. 
Call +91 7406499999.
Share your demographic details with our call center executive; if you are already registered with us, kindly provide the UHID.
Share the hospital name where you are trying to book an appointment.
The call center executive will connect you with the concerned center to fix your appointment for the requested service.
You may receive a confirmation call from the concerned center a day prior to the scheduled appointment.
B. Appointment Through Live Chat Support
Please note that your request will be processed within 1–2 business days. If you are experiencing a medical emergency, please call +91 7406499999.
Visit www.hcgoncology.com to access our live support chat box.
You will be requested to share your name, contact number with country code, and email address.
Describe your requirements to the executive. Follow the instructions provided by live chat support.
C. Appointments Through Website
Please note that your request will be processed within 1–2 business days. If you are experiencing a medical emergency, please call +91 7406499999.
Visit our website, www.hcgoncology.com
You will find the “book an appointment” option located at the top of the website.
Upon selecting the “book an appointment” option, you will be asked to fill out a form with details of your name, email ID, UHID (only in case of a follow-up appointment), mobile number, consultation type (visit a specialist or video consultation), doctor preference, and preferred date of appointment.
Fill in your details in the form and submit.
For an OPD consultation with our specialist, you will receive a call from our call center executive within the next 24 hours after the form submission.
For a virtual consultation, you will be directed to our payment gateway once you submit the appointment request. You can make the payment via Credit card/ Debit card/ Netbanking/ Wallet/ Paytm/ Google Pay/ PhonePe/ and other UPIs.
A. Before Your Appointment
Depending on the reason for your doctor’s visit, the below checklist can help you prepare for the appointment.
Gather documents to bring to your doctor’s visit:
- Reports of any tests, scanning reports, or medical histories relating to your medical problem
- Complete documents from the previous hospitalization
- A list of all current medications, including over-the-counter and herbal medications
If it’s a follow-up consultation, review all the special instructions from your doctor about diet or medication restrictions prior to your appointment.
Carry your medical insurance documents in case your services are covered.
If you’re scheduled for diagnostics, ensure you go through the prerequisites for the diagnostics.
Ask friends or relatives to accompany you if that is going to make you feel more comfortable. Depending on the type of appointment you have, you may need someone to take you home.
Bring a sweater or coat. Our buildings are kept cool to protect and ensure the proper functioning of medical equipment.
B. During Your Appointment
You might have to wait for a consultation based on the doctor’s availability and the delay in the last consultation.
To make the most of your appointment, be sure to ask your doctor any questions or express any concerns you have.
C. After Your Appointment
If you need to see another doctor, we will ensure that the prescribed services and consultations are scheduled at the earliest available time.
If you need to be hospitalized, we will coordinate with the financial counselor and admission team to carry out all the pre-admission formalities and make the required arrangements.
A. Pre-admission
Once admission is advised by a consultant, you will meet a financial counselor.
The financial counselor will explain the estimated cost of treatment and all prerequisites for admission.
On your confirmation regarding hospitalization for the same day or later, a bed booking request is raised for your preferred bed category.
You will be informed about the availability of your requested bed, the admission process, and general hospital policies through a confirmation call a day prior to admission.
What to carry during hospitalization
Bring only essential items like toiletries and any equipment used in your care (i.e., crutches, prosthetics, inhalers, hearing aids, eyeglasses, etc.).
Do not carry jewelry or other valuable items at the time of hospitalization.
Gather all documents to bring at the time of hospitalization.
- Bring the reports of all tests, scanning reports, or medical histories relating to your medical problem.
- Bring all the documents related to your previous hospitalization.
- Bring a list of all current medications, including over-the-counter and herbal medications.
B. During Your Appointment
On the day of admission, you are required to report to the admission desk directly unless instructed otherwise.
As a part of admission formalities, you will be asked to fill out an admission form and present a valid ID proof. We will make every effort to provide you with the bed category of your preference.
Based upon your pay type, bed category, or estimated cost of the treatment, you will be requested to deposit a certain proportion in advance as per the hospital policy.
On completion of the admission process, you will be allotted a room or bed. A room orientation will be provided to you and your attendant, and treatment will be initiated.
If you are covered under insurance, a government scheme, or a corporate policy, you will be guided to our credit cell for further information on cashless services.
Your payment type can be:
- Cash
- Mediclaim
- Pvt. Corporate/ Govt. Corporate
- Govt. scheme coverage
To avail of the cashless service, you will be requested to share the following documents:
- Insurance policy or insurance card
- PAN card and a valid government ID
- Relevant investigation reports
- Doctor’s advice and prescription
We encourage completing the pre-authorization process beforehand in case it is a planned admission. The credit cell will initiate the same and inform you of the status of the pre-authorization within 24-48 hours. Our credit cell executive will contact you in case any query is raised regarding pre-authorization.
For Cash Patients
Your discharge process will take approximately 3 hours if you are paying cash; it will take over 5 hours if you are availing cashless since your bill requires third party approval.
You may check your interim bill and ask for any clarification at the IPD billing desk a day before the discharge to avoid any last-minute delays.
In the case of Mediclaim, your bill will be sent to the TPA or insurance company for final approval. As per the final approval, you will be requested to make the bill settlement.
Once the treating consultant advises discharge, the concerned nurse will inform the billing desk.
The following discharge activities will be conducted before final billing:
- Discharge counseling
- Discharge medication indents
- Discharge summary finalization and explanation
- Follow-up visit appointment
The billing department will update the bill and explain the particulars of the final bill. You will be asked to make the final bill settlement.
For Credit or TPA Patients
Your payment will be according to the policy terms, like room capping, co-payment, non-medical items, and attendant expenses, which will be settled during the final bill settlement.
Original copies of reports shall be sent to the third party; however, a copy of reports shall be provided to you. Original films (radiology services) shall be sent only to the third party.
Once the final bill settlement is done, the nursing department will hand over the discharge summary and your reports to you.
After the final bill settlement, you will be requested to vacate the bed in 30 minutes so that it can be made available for the next lined-up patient.
Registration Through the Call Center
On the top right corner of our website, you can see our call center contact number to make an appointment.
Our call center executive will be answering your call.
Please share your details (name, mobile number, email ID, etc.) with our call center executive.
Our call center executive will arrange a callback from our virtual consultation team.
Our virtual consultation team will call you back within an hour to schedule your appointment.
Our executive will confirm the virtual consultation time with you and the doctor.
You will then be requested to make the payment through a QR code, UPI, or bank transfer.
QR code, UPI, and bank details will be shared with you via WhatsApp by our virtual consultation executive.
After the payment, you will be requested to share the relevant investigation reports through WhatsApp with our virtual consultation executive.
Our virtual consultation executive will create a meeting on Microsoft Teams with you and consulting doctor as per the appointment date and time.
The executive will also guide you to join the meeting.
Registration Through Website
Log on to our website, www.hcgoncology.com.
You will find the “book an appointment” option located at the top of the website.
Upon selecting the “book an appointment” option, you will be asked to fill out a form with details of your name, email ID, UHID (only in case of a follow-up appointment), mobile number, consultation type (visit a specialist or video consultation), doctor preference, and preferred date of appointment.
Fill in your details in the form, select video consultation as the consultation type, and then select submit and pay.
You will be immediately directed to our payment gateway. You can make the payment via Credit card, Debit card, netbanking, Wallet, Paytm, Google Pay, PhonePe, and other UPIs.
After payment, our virtual consultation executive will call you within an hour to schedule your appointment.
Our executive will confirm the virtual consultation time with you and the doctor.
You will then be requested to make the payment through a QR code, UPI, or Bank transfer.
QR code, UPI, and bank details will be shared with you via WhatsApp by our virtual consultation executive.
After the payment, you will be requested to share the relevant investigation reports through WhatsApp with our virtual consultation executive.
Our Virtual consultation executive will send a Microsoft Teams meeting invite to you and consulting doctor as per the appointment date and time.
The executive will also guide you to join the meeting.
